Where can I visit you

Jenne with a Twist is located 1420 N. Mullan Rd. Suite 102 Spokane Valley, WA 99206. Mullan Centre is a business building. We are located on the main floor. Free Parking. 

How do I book an appointment

For returning clients, I  only book appointments through my online booking site. I open my books 60 days out. I open my books on the 1st of each month. For example on July 1st, the books open up for August 1-31st. To be notified of openings, please set up an account at www.vagaro.com/jennewithatwist.com. Make sure you have set up text and email notifications. New Clients must fill out a New Client Form before an appointment is accepted.

What are your hours

Tuesday 8 am-6 pm

Thursday 8 am-6 pm

Saturday 8 am-2 pm

I occasionally work Fridays, but those are not available online.

What do I Schedule

After filling out your New Client Form, you will receive an email with the appointment I have chosen that is perfect for you. If you are a returning guest, please fill out the returning guest form in your Client App.

What can I expect after I schedule online

Once you request an appointment, your request will be reviewed, and you will receive an email within 24 hours with appointment options, and more information about what to expect and where to go. You will receive an appointment reminder 48 hours before your scheduled appointment. 

All new clients will receive an email sequence to help prepare you for your appointments.

What if I have to cancel

I understand that sometimes unexpected circumstances may arise, requiring you to cancel or reschedule your appointment. To ensure that my schedule runs smoothly and to provide the best possible service to all my clients, I have implemented a new cancellation policy:

• Cancellation within 48 Hours: If you need to cancel your appointment, please do so at least 48 hours before the scheduled time. In such cases, your deposit will be forfeited, or a 30% charge will be implemented. I understand that emergencies can occur, and I will evaluate each situation on a case-by-case basis to determine if any exceptions can be made.

• No Call, No Show: If you fail to show up for your appointment without notifying me, you will be charged the total amount of the scheduled service. Also, you will need to pre-pay for any future appointments.

I value my clients' time and commitment to providing exceptional service, and my cancellation policy helps ensure my business's smooth operation. By adhering to this policy, I can use my resources effectively to accommodate other clients who may be waiting for an appointment.

I appreciate your understanding and cooperation. If you have any questions or need further clarification, please don't hesitate to contact me.

What payments do you accept

I currently accept Credit Cards, Debit Cards, and Cash. Some appointments will require a deposit. You will receive an invoice before booking your appointment.

What should I expect during my visit

During your first visit, we will sit down and go over your new client form. Once we have a plan in place we will continue with your service. I want to have plenty of time to educate all of my guests so please make sure you schedule your appointment in such a way you are not rushed. If you have photos of hair you like, please bring them with you. 

What should I do after the appointment

During  your appointment, you will receive an email with your "Guide to Unbelievable Curls" Once you leave the salon, it is your responsibility to follow the maintenance and care instructions, including but not limited to:

Use the correct products to maintain your style.

Following all maintenance information given to you.

Following the scheduled maintenance appointments made during your longtime haircare plan. 

If you have any challenges, you must contact me within 10 days of your appointment. 

What if I'm late

I appreciate you being 5 minutes early for your appointment. However, if you are late for your appointment, please let me know ASAP. If you arrive 10 minutes past your appointment or later, we may have to alter your service (i.e., no blow dry, cut, etc...) or reschedule. 

How do I contact you

The best way to contact me is via email at jennewithatwist@gmail.com. I'll respond to any emails within 48 business hours.

You can call my Salon Phone at (509)252-0575. I have a virtual assistant Dawn, who will help you.  Unfortunately, Dawn cannot book appointments for you. She can guide you through the booking process. However, my appointments have deposits, and policies are required. 

If you have questions about what to book, don't hesitate to email me.